Frequently Asked Questions
Food is allotted to each person or family based on the amount of food we have available and how much your need is at the time of your visit. We provide you with three or more grocery bags which you can fill. Large items such as cereal boxes and cans of juice that won’t fit into the grocery bags can be taken separately subject to the limits on those items. Food may not be put into grocery carts, buggies, knapsacks etc. until you are ready to leave the food bank.
There are two other full time food banks in Burlington. You are at liberty to visit whichever food bank is closest to you and can meet your needs. There are also a number of churches who have food pantries and it is OK to use them as well if you need to.
We require the following information:
- Full name and address of you and everyone in your household
- Birth dates, marital status and gender of everyone in your household
- Your telephone number
- Your income and expenses
- Identification and information to support your application
- In addition we will ask you several other questions to get a clear picture of your needs so that we can help you with food and other services.
The food bank services are open to anyone in need and that is why we are in the community. Some of our criteria is:
- Are you a Burlington resident…if not we can help you access food banks in other communities
- Do you have a genuine need for our services. We will never turn anyone away if they are hungry, however we do look at the reasons why clients need our services and will often advise clients how to make better use of the resources available to them.
- Are you currently using other food bank and if so, how much food from the combined services do you really need?