Frequently Asked Questions
We require the following information:
- Full name and address of you and everyone in your household
- Birth dates, marital status and gender of everyone in your household
- Your telephone number
- Your income and expenses
- Identification and information to support your application
- In addition we will ask you several other questions to get a clear picture of your needs so that we can help you with food and other services.
The food bank services are open to anyone in need and that is why we are in the community. Some of our criteria is:
- Are you a Burlington resident…if not we can help you access food banks in other communities
- Do you have a genuine need for our services. We will never turn anyone away if they are hungry, however we do look at the reasons why clients need our services and will often advise clients how to make better use of the resources available to them.
- Are you currently using other food bank and if so, how much food from the combined services do you really need?
We expect the following from our clients:
- To provide identification each visit
- To provide confirmation of monthly income and expenses as requested by the case worker
- To remain in the waiting room until called so that we can provide each client with a private consultation
- To take only the food and items allotted to you (signs are posted with limits on all items)
- To come only as often as you need to or every three weeks at most
- To leave shopping carts and buggies in the waiting area (or just inside the door) until you are finished
- To leave pets outside
Call us 905-637-3893 and we will do whatever we can to help you based on your needs. Sometimes we are able to connect you with our partners for special needs like bedding or eyeglasses.
Generally once every three weeks, however we do make exceptions depending on your circumstances and needs.
You will come to the food bank at 5040 Mainway, Unit 9 in Burlington on Monday to Friday, 9:00AM to 11:30AM. You do not need an appointment, and can simply walk-in during operating hours.
What happens at the food bank when I come?
We will invite you into our office for a brief interview where we will ask you for some information and identification. During the interview, we are looking for ways to help you including:
- giving you information about other services available to you, such as where to get clothing, shelter, how to apply for housing etc.
- being your advocate – helping you with other agencies and the government to get the assistance you need and qualify for
- coaching – advice on how to save and manage money, help applying for benefits etc.