Salvation Army Burlington Family Services

Salvation Army Burlington Family Services

Important Notice

important notice

With growing concerns over the spread of the COVID-19 virus locally and abroad, The Salvation Army Burlington Community & Family Services has had to consider a range of actions to respond in the best interest of our clients, volunteers and staff.  We continue to be committed to:

  • the health and safety of our clients, volunteers and staff,
  • meeting the needs of our clients with whatever provisions we have,
  • enhanced cleaning and sanitizing of our service areas,
  • education about hand washing and flu prevention,
  • reducing the spread of the virus.

The Salvation Army Community & Family Services will remain OPEN, our hours have extended: 9:00 AM – 12:00 PM Monday – Friday. We have waived our 21 day return policy, so clients can visit as often as is necessary. As we serve our clients we ask that everyone practice “6 feet social distancing” requirements. One person will be permitted in the front lobby at a time to receive prepackage bags.

As of Monday, March 16, 2020, and until further notice, we have moved to “pre packed grocery bags” rather than our usual grocery shopping model Unfortunately  we are no longer able to give our clients food choices as we have done in the past.   Milk and eggs may not be available at every visit.  There will be limited options to address specific needs, such as diapers, baby food and personal hygiene products.  Bread and bakery choices are still available to all our clients.

Before you visit The Food Bank, please ensure you can answer NO to all of the following mandatory health screening questions:

  • Have you had a cough, runny nose, sneezing, sore throat, fever, malaise or aches within the last 14 days?
  • Have you had close contact with a confirmed or probable case of COVID-19?
  • Have you had close contact with a person with acute respiratory illness or fever in the last 14 days?
  • Have you travelled outside of Canada in the last 14 days?
  • Have you had close contact with a person who has traveled outside of Canada within the last 14 days?
If you have questions around your symptoms: call 1-888-315-9257

Clients who cannot comply with these health screening questions, and are still in need of food, should call our office (905)-637-3893 and we will arrange to have groceries brought out to your car when you arrive at the parking lot.

We will be revisiting these measures throughout this initial suspension period and will make changes as required to meet the needs of our clients as best we can, while still being consistent with our guiding principles and compliant with Health Authority instructions.

Any donations of food, cleaning supplies and hygiene products are still gratefully received, and may be needed more now than ever.  Most needed items include canned fruit, cold cereal, rice, crackers, canned meat, baby food and formula.  We currently have an ample supply of dry pasta and canned soup.

Our Mission

The Burlington Salvation Army Community and Family Services is a ministry team dedicated to serving the community's spiritual, emotional, physical and social needs, regardless of age, gender, creed or level of society, through the practical demonstration of Christian Love. Some of our services include: Distributing food to more than 3000 area families throughout the year, Providing Christmas gifts and toys to close to 1000 area needy children, Bringing a warm smile, listening ears, practical guidance and a sense of dignity to those less fortunate in our community, Working with the United Way and Union Gas in providing financial relief to those at risk of losing their main source of heat

Our Vision



- To continue to fulfill the mission of The Salvation Army Burlington Community and Family Services

- To be flexible in response to the changing needs of the community

- To maintain a community and family services ministry that is practical, relevant and economically viable towards the future

- To maintain a community and family services facility that meets the needs of clients, volunteers and staff, that is accessible and promotes The Salvation Army favourably within the community.

Core Values



The Salvation Army Canada and Bermuda Territory has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.

Service: We reach out to support others without discrimination.

Dignity: We respect and value each other, recognizing everyone’s worth.

Stewardship: We responsibly manage the resources entrusted to us.
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